Shipping & Returns Policy
Delivery policy:
UK Delivery: Free delivery on UK orders over £50 placed via our website. £10 delivery for orders under £50.
Delivery within the UK mainland can vary in some locations. We will always notify of any additional carriage costs and you will be contacted by a member of our customer services team
If you are considering placing an order that requires a delivery outside the United Kingdom and need any more information please contact our customer services team.
We will arrange for the products to be delivered to the address for delivery indicated in your order.
Delivery Times:
We aim to deliver non-branded clothing and PPE next day if you place your order before 2pm. If the order is placed after 2pm, then it will be dispatched the following day. For branded workwear and non-stocked items, we guarantee that you will receive your order within 8 working days - although we aim to get it to you before this deadline.
If we are unable to deliver on this promise, then we will be in touch to provide you with an update on the status of your order.
Shipping:
Delivery within the UK mainland can vary in some locations such as; Northern Ireland, Scottish Highlands and the Scottish Islands. We will always notify of any additional carriage costs and you will contacted by a member of our customer services team.
If you are considering placing an order that requires a delivery outside the United Kingdom and need any more information please contact our customer services team.
Shipping methods can vary depending on your order and location, however we only use reputable companies such as; Parcel Force, Fed-Ex etc. In all instances parcels are sent securely and are tracked where possible so we know the location of every item leaving our depot to arriving at your door, you can ask for a tracking number at any time after an item has been dispatched. On rare occasions parcels may take a little longer to arrive due to harsh weather and other unforeseen circumstances, we ask for your patience in these times and assure you we will endeavour to get your items to you as soon as possible. Although every effort will be made to fulfil delivery dates, no liability arising from delay is accepted by us.
Any shortages or discrepancies must be reported within 3 days of delivery and confirmed in writing within 7 days of delivery or the claims will not be accepted by us.
It is the responsibility of the Buyer to examine goods for defects in materials and/or workmanship which are likely to cause damage or injury.
Returns:
Samples Policy:
Damaged Goods:
Any goods damaged in transit should be signed for as "DAMAGED". Goods should then be checked immediately and in the event of any shortage, loss or damage, the company and carriers must be notified at once by telephone, and subsequently such notification must be confirmed in writing or E-mail with accompanying image within 48 hours.
Title and Risk:
Title to goods shall not pass to the Purchaser until the invoice price and any other money is paid in full, although risk in the goods passes to the Purchaser on receipt. Contego Safety Solutions reserves the right to collect the goods (from the purchaser) or any other goods to the value of the invoice price on outstanding invoices.
"Cooling off" period:
Under the Distance Selling Regulations, you may cancel a distance contract to purchase a product or products from us at any time within 7 working days after the day you received the relevant product or products (subject to the limitations set out below).
In order to cancel a contract in this way, you must give to us written notice of cancellation.
You will not have any such right insofar as a contract relates to: (i) the supply of any products which constitute audio or video recordings or computer software which have been unsealed by you; (ii) the supply of products the price of which is dependent upon fluctuations in financial markets which we cannot control; (iii) the supply of newspapers, periodicals or magazines; (iv) the supply of goods made to your specifications or personalised; or (v) the supply of goods which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.
If you cancel a contract on this basis, you must promptly return the products to us, in the same condition in which you received them.
If you cancel a contract on this basis, you will be refunded in full (including the cost of sending the products to you). However, you will be responsible for paying the cost of returning the product to us.
If you cancel a contract on this basis and you do not return the products to us, we may recover the products and charge you for the costs we incur in doing so. Similarly, if you return the products at our expense, we may pass that expense on to you.
Statutory rights:
Nothing in these terms of sale affects your statutory rights (including your right to receive a refund in respect of any defective product we sell to you).
Refunds:
If you cancel a contract and are entitled to a refund, we will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your valid notice of cancellation.
